The must-know legal bits and details about this service.
FAQ's
For Existing Customer:
Buy a new device in 6 simple steps:
Choose your device
Add the device to existing line or select to purchase a new line
Verify your order and add to cart
Select delivery option
Select payment option and complete payment
Receive confirmation SMS & email
For a New Customers:
Buy from stc Online Shop in 5 simple steps:
Choose your plan or device
Customize your plan, select your number & add to cart
Select the delivery option
Receive confirmation SMS & email
Receive a call within the same working day to finalize and confirm your order
You could receive calls to follow up on your order from this number: 35127127
Collection & Delivery:
Get your device or SIM delivered for Free within 2 to 3 working days or pay additional BD 2 for Bullet Delivery that delivers within 2 to 3 working hours,
Payment Options:
Select to complete your payment online using a credit card or a debit card.
Track your order:
Track your order on the mystc BH app or self-care portal.
Delivery Arrangement:
You will receive an SMS from our delivery agent with your order tracking detail and a call to agree on a delivery appointment.
Order cancellation:
Your order will be cancelled if were unavailable at time of delivery or have failed to collect your order from stc store:
4 days cancellations for unpaid orders
8 days cancellation of paid order
Online paid amounts will be refunded automatically to your credit/debit card (5 working days from order cancellation date).
Documents:
The following documents should be present at the time of order, delivery:
Bahraini National: Valid CPR (Smart Card ID)
GCC National: Valid GCC ID, valid passport, proof of residence, proof of occupation in Bahrain – 3 months validity
Other nationalities: valid CPR (Smart Card ID) and a clear copy of the Passport.
American Navy: Valid PNN ID and Passport – 6 months validity
2. Tap on the “Easy checkout” button on the welcome screen
3. Scan the above QR Code with the stc built in scanner
Payment Methods
Purchase from stc Online shop with ease and convenience! Place an order and select from one of our available payment methods:
Pay with a credit card
Pay with a debit card
Cash on collection or upon delivery
Return Policy
Standard stc return policies will apply and may include charges. For further details please refer to the stc Agreement document.
Delivery Options
Your order will be delivered for free within 2 to 3 working days. You will be contacted by our delivery agent to schedule your delivery and provide you with tracking information via SMS. You can also login to stc Self Care Portal to track your orders’ delivery status.
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We are unable to process your order as you have reached the maximum number of eligible postpaid plans.
We are sorry to inform you that you have reached the maximum number of eligible devices on installments. You may buy the device from our Online Shop without a contract.
We are sorry to inform you that you have reached the maximum number of eligible devices on installments. You may buy the device from our Online Shop without a contract.